It can block out the light, but it can't hide its brilliance

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Last Updated: 2026/07/09

Company Registration Information

1. Overview

万宁市稳恰英商贸有限公司 (“we,” “our,” or “the store”) is committed to providing you with a satisfying shopping experience. If you are not completely satisfied with your eyewear purchase, you may request a return or exchange in accordance with this Return and Exchange Policy. This policy applies to all products purchased through our website.

Before initiating a return or exchange, please read the following terms carefully. If you have any questions, please contact us:

2. Return Conditions

  1. Return Window: You may request a return within 14 days of delivery.
  2. Item Condition: Items must be unused, unworn, unaltered, and in their original packaging with all tags, accessories (e.g., case, cleaning cloth, instructions) intact.
  3. Non‑Returnable Items: For hygiene reasons, certain items (e.g., custom‑made lenses, modified frames) may not be eligible for return. Please contact us before ordering.
  4. Return Shipping Costs:
    • If the return is due to our error (wrong item sent, manufacturing defect), we will cover the return shipping cost and provide a prepaid return label.
    • If the return is due to customer reasons (change of mind, incorrect size/fit), the return shipping cost is the customer’s responsibility. We recommend using a trackable shipping method; we are not responsible for loss or damage during return transit.

3. Exchange Conditions

  1. Exchange Window: You may request an exchange within 14 days of delivery.
  2. Eligibility: Exchanges are limited to the same model for a different size or color. To exchange for a different style, please initiate a return and place a new order.
  3. Availability: Exchange requests are subject to stock availability. If the requested color or size is out of stock, we will notify you and discuss alternatives (e.g., substitute product or conversion to a refund).
  4. Exchange Shipping Costs:
    • If the exchange is due to customer reasons, round‑trip shipping is at the customer’s expense.
    • If the exchange is due to our error, shipping costs are covered by us.

4. Refund Process

  1. Refund Initiation: We will initiate the refund after receiving and inspecting the returned item (typically 1–2 business days after arrival).
  2. Refund Amount: The refund equals the item’s purchase price (excluding original shipping charges unless the return was due to our error).
  3. Refund Timing: We will issue the refund within 7 business days of confirmation. Actual credit to your account depends on your card issuer’s policy (typically 1–14 business days).

5. Return Process

  1. Contact our customer service team by phone or email with your order number, reason for return/exchange, and preferred action (return or exchange).
  2. We will respond within 1 business day with a Return Merchandise Authorization (RMA) number and return address (if applicable).
  3. Pack the item securely, include your order details and RMA number, and ship to the designated address.
  4. Once we receive and verify the item meets the conditions, we will process your refund or exchange.

6. Special Situations

7. Summary Table of Key Return & Exchange Terms

The table below summarizes the core terms of this policy for quick reference:

Item Specific Terms Notes
Return Window Within 14 days of delivery Late requests may not be accepted
Exchange Window Within 14 days of delivery Same model, different size/color only
Item Condition Unused, original packaging, all tags intact Custom or modified items excluded
Return Reason – Our Error Wrong item, manufacturing defect We cover return shipping
Return Reason – Customer Reason Change of mind, wrong size Customer covers return shipping
Refund Initiation 1–2 business days after receiving item Conditions must be met
Refund Timing Within 7 business days after initiation Actual credit depends on card issuer
Refund Method Original payment method Includes Klarna
Exchange Shipping – Customer Reason Round‑trip shipping at customer’s expense Our error covered by us
Free Shipping Refund Original free shipping not refunded (customer reason) Full refund including shipping if our error
Incorrect Address Handling Contact within 14 days of return, otherwise item abandoned Re‑delivery cost at customer’s expense

8. Policy Updates

We reserve the right to modify this Return and Exchange Policy at any time. Updated versions will be posted on our website with the effective date. Please review it periodically.