Last Updated: 2026/07/09

Company Registration Information

• Company Name: 万宁市稳恰英商贸有限公司
• Legal Representative: 朱兴标
• Phone: +86 16521681221
• Email: service@mail.vwxyzac.com
• Date of Establishment: 2026-03-31
• Unified Social Credit Code: 91460000MAKAKQTFX7
• Company Address: 海南省万宁市东澳镇中海神州半岛一期二区T30楼1单元14层1406房号

At vwxyzac, we are committed to providing you with efficient and reliable shipping services. This policy details order processing times, delivery timelines, free shipping areas, carrier information, shipping precautions, and handling of delivery exceptions. Please read it carefully to understand the entire process from order placement to receipt. If you have any questions, feel free to contact us at +86 16521681221 or service@mail.vwxyzac.com.

1. Order Processing Time

All orders are processed within 1–2 business days (excluding public holidays). The process includes item selection, quality inspection, secure packaging, and label generation. Once processed, you will receive a confirmation email containing a tracking number. Please note that you may not be able to modify your shipping address or cancel your order during processing. If needed, please contact our customer service team as soon as possible.

2. Delivery Time & Coverage

• Standard Delivery Time: After shipment, delivery is estimated within 12–15 business days, calculated from the date the package leaves our warehouse. Actual time depends on your delivery address and the efficiency of the assigned carrier.
• Free Shipping Coverage: We offer free standard shipping for all orders delivered to the 48 contiguous United States. The following areas are not eligible for free shipping and are currently outside our service area:
  • Alaska
  • Hawaii
  • U.S. protectorates (e.g., Puerto Rico, Guam)
  • APO/FPO (military mail)
  • P.O. Boxes
• Shipping Carriers: We use the following carriers, assigned automatically based on your address and delivery requirements:
  • USPS
  • Uniuni
  • GOFO Express
  • Easy

3. Tracking & Signature

1. Tracking Information: After shipment, you will receive a unique tracking number via email. You can track your package in real time on the carrier’s website or through our order inquiry page.
2. Signature Requirement: Packages may require the recipient or an authorized person to sign upon delivery. If you are unable to receive the package, we recommend providing a secure alternative address (e.g., workplace or neighbor) to avoid loss.
3. Unsuccessful Delivery: If the carrier cannot reach you or no one is available to sign, the package will be held temporarily or returned. Repeated delivery failures due to recipient reasons may incur additional storage or return shipping fees, subject to the carrier’s policy.

4. Delivery Exception Handling

• Delays: Delivery times may be extended due to inclement weather, holiday peaks, or carrier operational issues. We will do our best to coordinate, but cannot guarantee exact arrival times. We recommend monitoring the tracking information regularly.
• Lost or Damaged Packages: If a package is lost or arrives with visible damage, please contact us within 48 hours of receipt and provide relevant evidence (e.g., photos, tracking screenshots). We will verify with the carrier and arrange a replacement or refund (subject to our return/exchange policy, which allows returns within 14 days of receipt).
• Incorrect Address: Please verify your shipping address carefully when placing an order. If an incorrect address causes non-delivery or additional forwarding fees, the buyer assumes responsibility. If you need to change your address, please contact us as soon as possible before processing is complete.

5. Shipping & Delivery Summary Table

The table below summarizes key shipping and delivery information for quick reference:

We are committed to ensuring your order arrives safely and on time. Thank you for choosing vwxyzac. If you have any shipping concerns, please don’t hesitate to contact us.