Last Updated: 2026/07/09
Company Registration Information
- Company Name: 万宁市稳恰英商贸有限公司
- Legal Representative: 朱兴标
- Phone: +86 16521681221
- Email: service@mail.vwxyzac.com
- Date of Establishment: 2026-03-31
- Unified Social Credit Code: 91460000MAKAKQTFX7
- Company Address: 海南省万宁市东澳镇中海神州半岛一期二区T30楼1单元14层1406房号
At vwxyzac, we are committed to providing every customer with timely, professional, and clear communication. Whether you need to inquire about product details, check your order status, track shipping, or seek assistance with returns, exchanges, or payments, we welcome you to reach us through the channels below. Please read this policy carefully so that you can obtain the support you need efficiently.
1. Customer Service Hours & Response Methods
Our customer service team is available via phone and email during the following times:
- Inquiry hours: Monday through Friday: 9:00 AM to 6:00 PM (Online chat and email support，Saturday through Sunday: 10:00 AM to 4:00 PM (Limited email support only
- After-hours contact: If you need assistance outside of service hours, please email service@mail.vwxyzac.com. We will respond to your email on the next business day (extended during public holidays) to ensure your matter is addressed promptly.
- Email response time: Typically within one business day. During holidays or peak periods, response times may be slightly longer; we appreciate your patience.
2. Contact Channels & Information Summary
The table below lists all official ways to reach us, along with detailed explanations:
| Item | Details |
|---|---|
| Company name | 万宁市稳恰英商贸有限公司 |
| Phone number | +86 16521681221 (answered during business hours) |
| Email address | service@mail.vwxyzac.com (recommended for after-hours inquiries) |
| Office address | 海南省万宁市东澳镇中海神州半岛一期二区T30楼1单元14层1406房号 |
| Service hours | Monday through Friday: 9:00 AM to 6:00 PM (Online chat and email support，Saturday through Sunday: 10:00 AM to 4:00 PM (Limited email support only |
| After-hours contact | Email service@mail.vwxyzac.com; reply on next business day |
| Important note | Never provide passwords, bank account numbers, or CVV codes via phone or email |
3. Scope of Inquiries
Our customer service team can assist you with the following common matters:
- Product information: frame sizes, materials, lens options, colors, suitability, etc.
- Order status: whether your order has been processed, estimated shipping date, tracking number.
- Shipping progress: current location of your package, estimated delivery date, delivery exception inquiries.
- Return/exchange requests: guidance on how to initiate a return or exchange, return address, condition requirements.
- Refund inquiries: refund status, expected time to receive funds, processing by your card issuer.
- Payment issues: payment failure, incorrect charges, billing questions, payment method selection.
- Account assistance: updating shipping address, viewing order history, resetting password.
4. Special Notes
- Order-related: When contacting us about an order, please provide your order number whenever possible to help us quickly locate your information. Order processing takes 1–2 business days, and standard delivery takes 12–15 business days (for the 48 contiguous US states only; excludes Alaska, Hawaii, U.S. protectorates, APO/FPO, and P.O. boxes).
- Returns & Refunds: The return/exchange period is 14 days from receipt of item. Refunds typically arrive within approximately 7 business days, depending on your card issuer’s policy.
- Payment methods: We accept Visa, MasterCard, American Express, PayPal, and Klarna. If a payment fails, please first contact your card issuer or payment platform.
- Fraud prevention: We will never ask for your bank card password, CVV code, or account login credentials. If you receive suspicious calls or emails, please verify with us immediately.
5. Holidays & Special Circumstances
Service hours may be subject to temporary adjustments. Any changes will be announced on the website homepage or in automated reply emails. You can still send emails outside of business hours, and we will process them on the first business day after the holiday.
We are committed to responding to every inquiry with the utmost sincerity and efficiency. Thank you for choosing vwxyzac. We look forward to serving you well.
