Last Updated: 2026/07/09

Company Registration Information

• Company Name: 万宁市稳恰英商贸有限公司
• Legal Representative: 朱兴标
• Phone: +86 16521681221
• Email: service@mail.vwxyzac.com
• Date of Establishment: 2026-03-31
• Unified Social Credit Code: 91460000MAKAKQTFX7
• Company Address: 海南省万宁市东澳镇中海神州半岛一期二区T30楼1单元14层1406房号

At vwxyzac, we understand that you may have various questions when shopping for eyewear. To help you quickly find the information you need, we have compiled the following frequently asked questions with detailed answers. Please read them carefully. If you have additional questions, feel free to contact us using the information provided.

1. Orders & Shipping

1. How long does it take to process an order?
All orders are processed within 1–2 business days, excluding public holidays. Once processed, you will receive a confirmation email with a tracking number.

2. How long does shipping take?
Standard delivery takes 12–15 business days, depending on your shipping address. We offer free shipping to the 48 contiguous United States, excluding Alaska, Hawaii, U.S. protectorates, APO/FPO, and P.O. boxes.

3. Which carriers do you use?
We use USPS, Uniuni, GOFO Express, and Easy for shipping. The specific carrier is assigned automatically based on your delivery address.

2. Returns, Exchanges & Refunds

4. How do I request a return or exchange?
You may request a return or exchange within 14 days of receiving your item. The product must be unused, in its original condition, and include all original packaging and accessories. Please contact our customer service team via email or phone to obtain a return authorization.

5. How long does a refund take?
After we receive and inspect the returned item, we will process your refund. Refunds typically arrive within 7 business days, depending on your card issuer’s policy.

3. Payment Methods

6. What payment methods do you accept?
We accept the following secure payment methods: Visa, MasterCard, American Express, PayPal, and Klarna. All payment information is encrypted for your security.

7. What if my payment fails?
Please first contact your card issuer or payment platform to confirm your account status. If the issue persists, email us at service@mail.vwxyzac.com and we will assist you during business hours.

4. Customer Service

8. How can I contact customer service?
You can reach us by phone at +86 16521681221 or by email duringMonday through Friday: 9:00 AM to 6:00 PM (Online chat and email support，Saturday through Sunday: 10:00 AM to 4:00 PM (Limited email support only. Outside of these hours, please email service@mail.vwxyzac.com and we will respond on the next business day.

9. What can customer service help me with?
Our team can assist with product information (frame sizes, materials, lens options), order status, shipping tracking, return/exchange guidance, refund inquiries, payment issues, and account assistance.

5. Policy Summary Table

The table below summarizes the key information you need at a glance:

We recommend reviewing these FAQs before making a purchase. If you still have questions, please feel free to contact us. Thank you for choosing vwxyzac – happy shopping!